Get in Touch With Us
Whether you have spotted something that needs updating, want to share feedback on our Canadian casino reviews, or have a business enquiry, this page explains how to reach the right person and what happens after you do.
How to Contact Our Team
Email is the most direct route to us. Every message is read by a real team member — not filtered by a bot — and we aim to reply within two working days. You can reach us at [email protected].
A short description of your reason for writing at the top of your message helps us route it correctly and get back to you faster. You do not need to write a formal letter — plain and to the point works best.
What You Can Write to Us About
We receive a wide range of messages. The most common are listed below, but nothing is off-limits as long as it relates to the site or its content.
- Content questions — If something in our casino comparisons, bonus breakdowns or payment guides is unclear, ask and we will explain or point you to the right section.
- Accuracy and corrections — Spotted a figure, offer term or piece of information that looks out of date? We take accuracy seriously and investigate every flag we receive. Offer terms at Canadian online casinos change frequently, so reader alerts are genuinely useful.
- Suggestions and topic requests — If there is a question about gambling sites in Canada that we have not covered yet, tell us. Reader input shapes a meaningful share of our editorial calendar.
- Partnership and commercial enquiries — If you represent a brand or agency and want to explore how we might work together, introduce yourself and outline what you have in mind. We will respond with our current process.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, mention it in your message and we will direct you to Canadian support resources as promptly as we can.
- Technical issues — Broken links, pages that won't load, or anything else that seems wrong with the site — let us know and we will look into it.
Response Times and What to Expect
Our standard turnaround is two working days. During periods when we are reviewing a larger than usual volume of messages — for example, when significant changes hit the Canadian online casino market — it may run slightly longer. We do not use auto-replies as a substitute for a real answer, so you will always hear back from someone who has actually read your message.
If your enquiry is time-sensitive, say so in the subject line. We will prioritise accordingly where we can.
A Note on Editorial Independence
Online Casino operates as an independent comparison resource for players looking at online casinos available in Canada. Our rankings are based on research and review criteria — commission relationships with casino brands do not determine which site ranks where. If you believe a review we have published is unfair or inaccurate, we want to hear your reasoning. We will look at the evidence and update our coverage where it is warranted.
You can read more about how we assess and rank options, including newer platforms, across our site. If you are exploring the wider Canadian casino market, our coverage of non-GamStop casinos may also be useful context.
Privacy and Your Message
We use the information you send — your name, email address and message content — only to respond to your enquiry. We do not add contacts to any mailing list without explicit permission, and we do not share personal details with third parties outside what is necessary to operate the site.
Before You Write — Quick Checks
You may find a faster answer by checking these first:
- Our casino reviews cover bonus terms, payment methods and eligibility requirements for each listed site — most offer-specific questions are answered there.
- Welcome bonus conditions, including wagering requirements, deposit minimums and free spin values, are noted directly alongside each offer rather than in a separate document.
- For questions about Canadian gambling law and who is permitted to play, the relevant provincial authority in your region is the most authoritative source — we can point you in the right direction if needed.
If you have checked and still have a question, write to us. We are happy to help.